There are quite a few companies out there who are purportedly selling 800 number services. The 800 telephone number scams also include 877 telephone number, 888 telephone number, and 886 telephone number.
These companies advertise on search engines, online advertising sites and more with very much the same wording, “Get a toll free, starting as low as $8.99 …” However what the services fail to tell you is how much it will really cost you on a monthly basis. The reality is somebody has to pay for the toll free calls. It’s either you or the service. It always ends up being you the owner.
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Expensive per Minute Billing
The biggest scam going with some of these services is the cost per additional minute. Most of the services offer a variety of plans. The least expensive is always the one that gives you a limited number of minutes for making or receiving calls. Once you’ve exceeded that limit, the additional per minute rate could be as high as 12 cents per minute. You don’t really realize the full impact of the cost of your additional minutes until you get your bill, which could be hundreds, if not thousands of dollars. The toll free telephone number service for which you signed up will likely not negotiate with you because they’ve already paid their service provider.
Service Down Time
The toll free telephone number business is booming. This is due in part to the large number of small businesses that are sprouting up. It’s estimated that there are about 29 million small businesses in the US. Many of these toll free telephone number companies market their services heavily, but are literally working out of their homes or basements. They hadn’t accounted for the huge volume of call activity. Their servers get overloaded and customers aren’t able to complete their connection. Worse, is the lack of customer support. Imagine paying for service one day with a credit card, only to have the company disappear tomorrow.
Lack of Technical Support
For many of these companies, technical support is non-existent. To make matters worse, the user interface is very confusing. If you try to contact technical support, you’re pushed into a myriad of menu items and / or to an email quagmire. Having a toll free telephone could quite literally be the lifeblood of your company. If you’re unable to navigate the interface and can’t call or get a response from technical support via email, you are stuck.
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A Toll Free Telephone Service Who’s Time Has Come
RingCentral has solved all of these problems. They’ve been featured in Forbes, BusinessWeek, The Wall Street Journal, The New York Times and much more as the toll free telephone service of choice. Their services plans are easy to understand and by all counts, downright cheap. Their server capacity seems more than capable to handle any amount of call volume. And, talk about technical support? It’s free and 24×7. You actually get a live person answering your call.
The best thing about RingCentral is the ability to have it grown with you as your company grows. Choose the 7 day free trial or pick the $9.99 limited minute version to get a feel for the service. The nice thing about the $9.99 version is that the per minute additional cost is only 3.9 cents. This is well in line with other long distance services. But, at $49.99 for unlimited minutes, there’s almost no reason why a small business would not just jump right into that plan.
RingCentral may not be for everyone, though. The service is so powerful, it can overwhelm some users. But, if you start with the basics of an inbound caller, you can add the other features as you familiarize yourself with the system. There’s nothing better than knowing that a company at the heart of your customer communications has the features you need and the support services to back it up.
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Read more articles from David Chan, including Small Business Opportunities Powering America.