Business Development – Art or Science

Business development used to be one of those “Huh? What kind job is that?” jobs. Most people understand sales, marketing and finance. But, for some companies, business development is hard to quantify. There are companies which consider Alliances or partnerships as business development. Others consider business development as a group that raises venture or financing money. It’s also been described as a role for mergers and acquisition. And, in some cases, business development has also connoted a sales function.

It’s no wonder that many companies have a hard time quantifying business development results. My definition of business development includes aspects of art and science. In addition, it’s probably one of the most strategic functions within a company, large or small. If utilized correctly, business development can result in raising significant venture money and financing, build an ecosystem of partners who will increase your presence and drive sales to the “nth” degree.

I was privileged to have worked for Oracle back in the 90s. Those were heady days during which the enterprise software market boomed. Database companies competed for market share and application software companies grew by leaps and bounds. This was also the time that Alliances and partnerships were built to create an ecosystem around the core products. Oracle emerged the leader in its space due to a large part its incredibly strong Alliance program.

At Everypath business development was both a strategic and functional role. In the year 2000 with zero revenue, a cool mobile idea and only a handful of people, how does one raise money to further expansion? The answer was we built strategic alliances with companies such as Accenture, Sun, HP and others. Our premise was that the technology was integral to the businesses of each of the aforementioned companies. In addition, these companies would be able to develop product and service lines around mobility.

In this capacity at Everypath, my challenge was to figure out what the mobility “software stack” looked like. How could customers use our technology and what software, hardware and services company would complement our products. My team created the stack and complementary partners and was responsible for raising $20 million in venture funding and financing as a result of our effort. In addition, we had the most comprehensive partner ecosystem in the then young, but growing mobility space.

The above are just two examples of how business development was implemented in the past. The science of business development was to figure out which players to engage with and art was to create a convincing story for collaboration. Of course, there is a follow up to that phase, which is the science of following up on the execution of the partnership / alliance.

The new world of online marketing and profit systems has its own unique challenges and business development. It requires a much improved way of thinking about alliances, partnerships, employees, etc. In fact, it’s almost antithetical to how the business was thought of in the past. In this new world, less is more. To be continued …

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Business Unusual

How many times can you re-invent yourself? How many times do you need to? For all its wonder and technological advances, the 21st century has ushered in a new era of uncertainty and undeniable change. I’m not just talking about Obama-type “change”, but about the way in which we change ourselves to adapt to this new and continually evolving world.

I’ve had a decent run in my high tech career, working for global brand companies like Hewlett Packard and Oracle and a high flying mobile startup, Everypath. These companies forced me to adapt and learn new skills … quickly. Back then, there was also an undercurrent of contempt by the sales organization if you were in business development, alliances or marketing. The hypothesis was that the sales organization brought in the money and everyone else was simply an expense item.

The Internet and, increasingly, mobile technology, has switched this dynamic. Compounding this role reversal is our lousy economy and the fact that nobody’s buying … everybody’s selling. At least, you would think so, if you look through your old dusty lenses of the past.

A sea change is afoot. Some will miss the opportunity; others will catch the wave and ride it. Business development is the new sales. Marketing is the new sales. Alliances are the new sales. The Internet and “digital everything” has opened up new market opportunities across the globe.

Ponder this. At 1:01pm PST, a writer in San Francisco publishes a book online and at 1:02pm PST someone in the Philippines can buy it. A singer in Shanghai, China performs at an outdoor concert, while bar goers in London, England, students in their dorm rooms and couch potatoes at home tune in at lunchtime LIVE … over their broadband connections. Or, a nutrition company launches a new health bar and instantly it has over 10,000 new affiliates pushing its product across the globe.

This is the new business development model. In order to capitalize on this wave, you need to view the world through different lenses. It’s now about analyzing demographics and buying behaviors of the people on the Internet … MARKETING. It’s about building ALLINACES with companies that have products and services. And, it’s about developing new ways to connect and work with teams from around the globe … BUSINESS DEVELOPMENT.

There will be many who will bemoan the fact that the world has changed … that jobs are increasingly being shipped overseas … that they can’t adapt. But, there will also be a lucky few who take the leap and reap the benefits.

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Business Development – That Was Then, This Is Now

Business development in this new era of Internet and mobile marketing has changed dramatically since the 90s and even early 2000s. In those really “old” days, companies looking to expand built Alliance divisions and signed distribution agreements with 3rd party partners. These 3rd party partners provided much needed support to the host companies in a variety of ways: geographic reach, consulting services, technical support, and distribution logistics.

The 3rd party services provided a lot of value to the host companies. They allowed the host companies to reduce their costs, while increasing their sales, marketing and business development capacity.

However, back in “the day”, in order to have a successful partner program, the host company needed to spend a lot of time on “set up”. Business development involved a lot of “heavy lifting” in the form of recruitment, training, sales tools, technical support and oftentimes co-selling!

My experience in early day business development came from high tech software and hardware companies. The products that we sold were physical products of software applications, servers, peripherals and other related products.

Fast forward to the digital economy … the value chain of manufacturing, distribution, sales, marketing, support and training has been significantly compressed or dis-intermediated. The Internet, broadband speeds and global sourcing, among other things, have created huge opportunities for business development in practically every industry imaginable.

For example, let’s examine the high tech software industry. In the 90s software was an “on premise” solution. This means that people paid LOTs of money to install a company’s software on their premise, i.e. at their office. The whole company was involved from the sales organization to the consulting group to the support team, etc. Sometimes, a partner was involved to augment the services of the host company.

Today, that same software application is not an on premise solution but now managed at some other facility. The host company’s sales person may have sold you the solution or perhaps a partner telemarketer out of India or the Philippines. And, the support could be coming from yet another third party organization.

Business development then logically evolves into a different kind of animal. Instead of building a huge organization to drive new products and services, companies can source and diversify their team across geography, industry and even niches.

New terms have also evolved to describe the actions and responsibilities of the new online business development frontier. For example, what was once known as a reseller in the offline market is now called an “affiliate”. When an affiliate advertises your product online, it’s often called PPC or Pay per Click campaign. In the old days, it was simply called advertising.

Whatever terms you want to use, the online business development model is the digital wave of TODAY and it is accelerating across all industries. If you’re stuck in web 1.0 and static web pages, be prepared to be “leap-frogged” by the new nimble, fleet-footed Online Marketers.

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