By utilizing widely available Internet tools and services small business owners can market to new and existing customers in ways not available in the past. Traditionally, products were marketed through newspaper ads and classifieds, yellow pages and even radio spot and TV commercials. Generally these marketing mediums are called “offline” marketing. Tracking offline marketing campaigns were difficult and often downright impossible. There was really no “direct” way of measuring success, except through surveys and inserting ad response codes. One of the problems is that people forget ad response codes and surveys do have a high percentage of related errors.

New Internet / online small business marketing strategies incorporate such concepts as social networks, online PR and the newly renamed Google Places. Let’s dissect these strategies to see how they fit within any small business’ overall marketing campaigns.

Google Places is essentially a local listing within your demographic area, whether it is a county, city or borough. With Google places, small businesses can list their company utilizing words that people type into Google search when looking for a service or product. For example, when someone searches for a “tailor” in Manhattan, New York, Google would serve up a list of tailors in that area. These listings appear even before the traditional top 10 organic listings that Google services us. It’s imperative to understand how to utilize Google Places in order to maximize your potential customers.

Online social networking complements offline networking with business associates. Think of online social networking as joining your local Chamber of Commerce or socializing at the office water cooler. Through online social networks, such as Facebook, Linkedin, and MySpace, small businesses can reach out to many more potential customers than they could ever have achieved through using offline networking avenues alone. Learning how to navigate these online social networks is critical to reaching new customers, as well as maintaining existing ones.

Small business marketing strategies should also include online PR. Small businesses are used to guerrilla type marketing. Think of online PR as another way of getting your message across to your market through free and cheap publicity. Generally there is a section in newspapers and magazines for announcements, such as a staff promotion, a new product, education and things like new partnerships. By issuing an online press release, you can reach thousands of viewers without alienating them through a “sales” pitch. Press releases are generally viewed positively and “trustworthy” by consumers.

Incorporating these new marketing strategies will help small business owners maintain their market position, as well as grab new markets. This is especially true during this period of transition as offline marketing reach through print, radio and TV declines and gives way to online marketing through the Internet and mobile devices.

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According to the US Census Bureau, there are now roughly 28 million small businesses in the US. A small business is defined as a company that has less than 500 employees. Of these small businesses, the bulk of them, about 22 million, are identified as single person businesses with no employees. And, the total gross receipts are staggering … $992 Billion in 2007.

I believe small business opportunities are growing because of several factors: the state of the economic recession, obvious unemployment issues and the fact that there are many more resources available to the small business than ever before. Much of this is driven by the ubiquity and availability of downright cheap technology.

For example, when I bought my first computer, many “generations ago” …, it cost me $6,000. Forget about Internet connectivity, think dial up (barely), and 16 KB, not GB, of RAM. These are dinosaur terms to emphasize a point. Today, a Dell Net Book can be had for $184 after rebate, Internet connection for 20 bucks a month, and a phone service with unlimited calling for as little as $19 / year.

How can you beat this type of setup when it comes to building small business opportunities, especially out of your home? My company is the epitome of a small virtual business. We are 10 people small and we all work out of our homes. The technology that we’ve implemented allows us to be linked together through a virtual PBX system, project management software, instant messaging, online meetings and much more.

Many of the tools that we use are free, some are unbelievably cheap. For example, a virtual PBX with unlimited minutes for $49.99 a month! This system gives us 10 extensions, so that our clients only need to call one 800 number to access any one of our team members. In the “old days” this would have cost us thousands of dollars and would have needed to be installed in a physical location. There’s nothing to install or download here, baby!

So, what are the top 10 online small business opportunities fueling my imagination? If you can wrap your arms around the term virtual, the ideas are limitless. My top 10:

1. Virtual Assistants – So much work, so little time. Virtual Assistants “free up your day,” as one of my colleagues in the business likes to say.
2. Internet Marketing – Think Google search and you’ll know what I mean. Companies are moving their marketing dollars in DROVES to the Internet. Print, Radio and TV are dying breeds.
3. Answering Services – You can’t always be in two places at the same time. Set up your own Virtual PBX, cultivate some clients and answer their calls for them.
4. Online Researcher – The Internet is a wealth of information. But, you still need time to sift through the dirt to find the gold. Turn your curious nature into a saleable asset.
5. Internet Broker – This business is as old as eBay. People want to buy and others want to sell. But, some are technology “challenged.” They just don’t know how to sell anything, let alone on eBay.
6. Stock Up! – The Internet’s appetite for online “stock” content is voracious. Think 300 million websites. They all need some type of photo, video or graphic. And, there are plenty of sites to sell your passion.
7. Creative Services – If you’re a photographer, videographer, graphic artist, hobbyist or professional, move your attention to Internet. Linked with #6, the need for QUALITY work is exploding.
8. Freelance Writing – Coupled with the explosive nature of the Internet, blogging is as hot as it gets. No, not about your kids’ latest soccer game, but serious ghost writing for individuals and companies.
9. Expense Reduction Manager – Everybody’s looking for a deal these days. And, they’re everywhere. Some people just don’t know where to look.
10. And, my all time favorite – Personal Shopper – I threw this one in for fun. “Back in the day”, people paid good money for others to shop for them.

Let’s just hope that legislation on AFFORDABLE health care, doesn’t rain on our parade!

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It does take some time, understanding and work to get an online business going. However, it will pay off in spades if run correctly. In fact, it could be a profitable venture in a shorter time than trying to build an “offline” business. One way to fund your online business, if you’ve suddenly found yourself unemployed, is to use unemployment benefits to bridge your income shortfall. Of course, consider searching for a “traditional” job in parallel. Craft your strategy correctly, just like you would
if developing any business plan in the traditional world.

There are literally tens / hundreds of thousands of online business. So, it’s clear that you must think outside the box. If you’ve been an account in the past, consider offering online bookkeeping services or consulting with clients for on how to structure their accounting systems. What if you were an application developer in the past, perhaps you can offer your help through online bidding services such as Guru.com or RentACoder.com. These services are great for giving you a baseline of potentially unlimited short-term engagements.

Many people would just brush off building a business online as “too hard.” This is especially true if they’ve never done this before. But, the real question to ask yourself is “what do I have to lose, except time?” Let’s dissect a few of the components. Buy a domain name, build a website or use an existing site / blogging service such as WordPress, and start advertising. You should spend a few hours every night writing about what you enjoy most. Explain to your audience about certain techniques, what actions work best, where to get more information, etc. Once you start, you’ll find it amazing how much knowledge you really do have about the subject.

Of course, you have to realize that regardless of how small your business there will be competition on the Internet. The Internet has something approaching 400 million websites, give or take. But, the beauty of this is that you have the opportunity to check out your competition. You can figure out what they are doing right or wrong and create your own unique products and services.

On the flip side of the coin, if you are not a proficient web designer, you might hire one of these people off of the services listed above: Guru.com or RentACoder.com. These services provide ratings on the coders within their portfolio. It makes it much easier to pick a competent web developer.

Again, just like any business, be sure you know your objectives. The Internet should be a “one-action “model. Don’t confuse the issue with creating too many “personas” or themes about you or your offering. You will end up confusing the audience / paralyzing their thought process and they will end up not buying. Make sure you have quality content on your site, as well.

Marketing will be a key component to a successful launch of your business. I like to say that you can build a website, but if no one knows that it’s there, does it really exist? Remember you ARE competing with millions of other websites. At a minimum, you are competing with thousands of business in your category. How will you stand out? What are your unique selling points? Are you relevant?

Marketing your website is probably the most difficult aspect of starting a small business online. By the time you’re ready to launch your site, you need to be prepared to invest some bucks in bringing your small business to the attention of the world.

In the end; however, this small investment could be the biggest you’ve made to be in control of your own future. This is probably the best time to invest in your tomorrow’s future by developing your own business.

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I’ve had a decent run in my high tech career, working for global brand companies like Hewlett Packard and Oracle and a high flying mobile startup, Everypath. These companies forced me to adapt and learn new skills … quickly. Back then, there was also an undercurrent of contempt by the sales organization if you were in business development, alliances or marketing. The hypothesis was that the sales organization brought in the money and everyone else was simply an expense item.

The Internet and, increasingly, mobile technology, has switched this dynamic. Compounding this role reversal is our lousy economy and the fact that nobody’s buying … everybody’s selling. At least, you would think so, if you look through your old dusty lenses of the past.

A sea change is afoot. Some will miss the opportunity; others will catch the wave and ride it. Business development is the new sales. Marketing is the new sales. Alliances are the new sales. The Internet and “digital everything” has opened up new market opportunities across the globe.

Ponder this. At 1:01pm PST, a writer in San Francisco publishes a book online and at 1:02pm PST someone in the Philippines can buy it. A singer in Shanghai, China performs at an outdoor concert, while bar goers in London, England, students in their dorm rooms and couch potatoes at home tune in at lunchtime LIVE … over their broadband connections. Or, a nutrition company launches a new health bar and instantly it has over 10,000 new affiliates pushing its product across the globe.

This is the new business development model. In order to capitalize on this wave, you need to view the world through different lenses. It’s now about analyzing demographics and buying behaviors of the people on the Internet … MARKETING. It’s about building ALLINACES with companies that have products and services. And, it’s about developing new ways to connect and work with teams from around the globe … BUSINESS DEVELOPMENT.

There will be many who will bemoan the fact that the world has changed … that jobs are increasingly being shipped overseas … that they can’t adapt. But, there will also be a lucky few who take the leap and reap the benefits.

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The 3rd party services provided a lot of value to the host companies. They allowed the host companies to reduce their costs, while increasing their sales, marketing and business development capacity.

However, back in “the day”, in order to have a successful partner program, the host company needed to spend a lot of time on “set up”. Business development involved a lot of “heavy lifting” in the form of recruitment, training, sales tools, technical support and oftentimes co-selling!

My experience in early day business development came from high tech software and hardware companies. The products that we sold were physical products of software applications, servers, peripherals and other related products.

Fast forward to the digital economy … the value chain of manufacturing, distribution, sales, marketing, support and training has been significantly compressed or dis-intermediated. The Internet, broadband speeds and global sourcing, among other things, have created huge opportunities for business development in practically every industry imaginable.

For example, let’s examine the high tech software industry. In the 90s software was an “on premise” solution. This means that people paid LOTs of money to install a company’s software on their premise, i.e. at their office. The whole company was involved from the sales organization to the consulting group to the support team, etc. Sometimes, a partner was involved to augment the services of the host company.

Today, that same software application is not an on premise solution but now managed at some other facility. The host company’s sales person may have sold you the solution or perhaps a partner telemarketer out of India or the Philippines. And, the support could be coming from yet another third party organization.

Business development then logically evolves into a different kind of animal. Instead of building a huge organization to drive new products and services, companies can source and diversify their team across geography, industry and even niches.

New terms have also evolved to describe the actions and responsibilities of the new online business development frontier. For example, what was once known as a reseller in the offline market is now called an “affiliate”. When an affiliate advertises your product online, it’s often called PPC or Pay per Click campaign. In the old days, it was simply called advertising.

Whatever terms you want to use, the online business development model is the digital wave of TODAY and it is accelerating across all industries. If you’re stuck in web 1.0 and static web pages, be prepared to be “leap-frogged” by the new nimble, fleet-footed Online Marketers.

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The sheer ferocity and speed by which Mr. Obama spread his presence online can only be attributed to one thing … a strategic team and a blogging army. Internet fame and fortune do not come from a single action, but from a series of well-targeted initiatives, supported by a laser-focused plan and executed in unison.

The reasons to extend your brand online, both on the Internet and on mobile devices are compelling … witness Mr. Obama’s wide campaign coverage. But, the Internet is also a double edged-sword. Today you might be a rock star, tomorrow yesterday’s old news.

The business of online marketing requires a solid understanding of the ebb and flow of the Internet and mobile users. The reasons are simple … velocity and boundless opportunities. Information moves so rapidly and the options available so vast that many users simply take results served up by search engines as gospel.

It’s no wonder that many stars, athletes and franchises carefully craft and extend their brands online. Who you are offline is one thing, but how you are portrayed and propagated online is another. In fact, one might argue that extending and protecting your brand online is as equally important as it is offline, if not more so. In our “always on” society, whether Twittering or texting, we’ve become accustomed to knowing the latest gossip about our favorite celebrity or up to the second sports scores.

If you’ve been considering extending your brand online, make sure you have a solid strategy and team in place and follow some simple rules:

1) Reinforce Your Message. You’d be surprised how many individuals, let alone global companies, who confuse the message with the product. It’s not about features and functions; it’s about the “what” and the “how” of the message you’re trying to convey.

2) Be Consistent. Once you start your campaign, sustain it. Many novice Internet marketers will create a website and forget about it. The biggest way to lose followers is to let your information get stale. Refresh yourself.

3) Be Bold … Broadcast. If it’s worth doing, it’s worth doing right. Find every web 2.0 property that is related to your topic and blog, bookmark and link. You’ve got something to say … say it!

4) Socialize It. Tell every friend, family and colleague about your online presence. Get them to be your biggest advocates. It’s truly through this network effect when it can become viral.

5) Protect It. Just like in the offline world, there will be times when adversity will rear its ugly head. It can come in the form of negative press or simply a damaging blog from a disgruntled fan. You need to have an arsenal at the ready to counteract these potentially tarnishing remarks.

Extending your brand online, whether it’s a product or service, a company, or you as an individual is a great way to develop a new following or maintain an existing one. Either way, make sure you create your online presence with a sustainable process.

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